Privacy policy
At Dentisterie Hochelaga, respecting your privacy is paramount. That’s why we take every necessary step to protect and maintain the confidentiality of all the personal information you entrust to us.
Whether it’s to serve you daily, when you receive services in our dental centers, or to comply with our legal obligations, we must collect, use, and disclose certain personal information.
The information collected allows us to identify you and serve you in a way that meets your expectations, while complying with various legal and regulatory requirements.
This is the basis on which our Privacy Policy (the “Policy”) was developed and is applied within our dental centers. This statement explains why and how, in accordance with the provisions of our Policy, we collect, process, and protect your personal information.
Our Policy is based on four main principles:
- Your consent to the collection, use, and disclosure of your personal information by professionals working in our dental centers;
- Our commitment to collecting only necessary personal information;
- Our responsibilities regarding the security and confidentiality of your personal information;
- Our transparency regarding our practices and obligations in this regard.
Obtain your consent
What is my consent to the collection, use and disclosure of personal information?
By giving your consent, you authorize dental professionals and clinical team members to collect, use, and disclose personal information in order to serve you and comply with their legal obligations.
This consent to the collection, use, and disclosure of your personal information is necessary to serve you. It remains valid as long as you are a patient at one of our dental centers.
Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?
If you choose to withdraw your consent to the collection, use, and disclosure of your personal information necessary to serve you and comply with our legal obligations, we will provide you with the necessary information to explain the impact of such a decision on our ability to provide our services.
In some cases, it may not be possible to withdraw this consent at your discretion due to legal or regulatory requirements.
If you object to the collection of certain personal information, we may not be able to provide you with the requested services.
Limit our collection to what is necessary
What personal information is collected about me?
Information is considered personal when it relates to a natural person and allows that person to be identified. This type of information is confidential.
The type of personal information we may collect varies depending on the type of interaction with the customer. This information may, depending on the case, include, but is not limited to:
- First and last name
- Date of birth
- Mailing address
- Email address
- Phone number
- Health information
- Financial information
* If you provide us with information about another person, you must ensure that you are authorized to do so.
If you use our website, we may also collect certain information, such as your IP address, through your digital interactions. For more information about the information collected through our website and our use of cookies, please see our Online Privacy Policy.
IMPORTANT: We limit the collection of your information to what is necessary to help us serve you properly.
How is my personal information collected?
We collect your personal information from three sources:
- When you request services offered at our center or communicate with us, regardless of the communication method you use (in person at our center, by telephone, email, or, where applicable, by online chat or when you respond to a survey, etc.).
- When you use services offered at our center.
- When you browse our website or use our online services. This information may be collected through cookies or directly on our site or applications. For more information, please see our Online Privacy Policy.
Who has access to my personal information?
Access to your information is limited to authorized professionals and personnel who need it to perform their duties.
Professionals and the clinical team are committed to protecting the confidentiality of the personal information they require in the course of their duties. In the event that we need to share your personal information with others, we will inform you and seek your consent, if required.
In all cases, we ensure that security measures are in place to ensure the protection of the personal information we share.
Ensuring the security and confidentiality of your information
Is my personal information secure?
We rigorously implement several organizational, physical and technical security measures, such as restricting access to physical and digital files, monitoring premises and computer systems and staff training, to protect your personal information against unauthorized access, use and disclosure, as well as against alteration, loss and theft.
How long is my personal information kept?
We only retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with the minimum retention periods prescribed by the laws and regulations to which we are subject. Once the retention period has expired, we ensure that your personal information is destroyed.
Can I access or request rectification of my personal information?
You can ask us to access the personal information we hold about you or to correct it if it is inaccurate, incomplete, or ambiguous. You can also do the same if you wish to modify the information we hold about you, for example, following a change in your personal circumstances or a change of address. It is your responsibility to contact the clinic where you receive care to update it.
To do so, please refer to the information provided in the “How to contact us?” section.
How to contact us?
For any questions or requests regarding the processing of your personal information, please contact the manager of the dental center(s) where you receive care or contact the person responsible for privacy directly.
The person responsible for personal information protection and privacy within our organization is responsible for the practices applied in our centers. You can contact them at the following address:
If applicable, please provide your name and contact details, the nature of your request, the name and address of the clinic where you are receiving care, the name of your treating professional or the person with whom you have already communicated and any other relevant information.
